Privacy Policy

Effective Date: August 1st, 2024

At Bitaic, Inc. ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, including but not limited to our website, applications, and infrastructure monitoring tools (collectively, the "Services"). Please read this Privacy Policy carefully to understand our practices regarding your information.

1. Information We Collect

A. Information You Provide Directly:

Personal details such as name, email address, phone number, and company name when you sign up, contact us, or create an account.
Payment information for billing purposes.

B. Information We Collect Automatically:

Usage Data: Information about your interactions with our Services, including IP addresses, browser type, operating system, pages visited, and timestamps.
Device Data: Information about the device you use to access our Services, such as hardware model and operating system version.
Monitoring Data: Data generated or accessed by our infrastructure monitoring tools, including server metrics, logs, and performance statistics.

C. Information from Third Parties:

Information provided by integration with third-party services (e.g., cloud providers or monitoring tools) or through customer referrals.

2. How We Use Your Information

To Provide and Improve Services: Delivering, maintaining, and enhancing our monitoring solutions and related services.
Customer Support: Responding to your inquiries, troubleshooting issues, and providing technical support.
Analytics and Research: Understanding how our Services are used to improve features, performance, and user experience.
Marketing: Sending you product updates, promotions, and other relevant communications (with your consent where required by law).
Compliance: Ensuring compliance with legal obligations, preventing fraud, and enforcing our terms and agreements.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information in the following situations:

With Service Providers: We may share your information with third-party vendors who assist us with data processing, analytics, hosting, and other essential business operations.
With Your Consent: We may share your information with third parties when you provide explicit consent.
Legal Requirements: We may disclose your information if required to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Upon request, we will delete or anonymize your personal data unless we are required to retain it for legal or business reasons.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect information about your usage of the Services. These technologies help us:

Personalize your experience.
Analyze performance and usage.
Serve targeted advertisements (where applicable).

Specifically, we use tools such as Google Analytics and Microsoft Clarity:

Google Analytics: Google Analytics helps us understand how you interact with our website by collecting data such as page views, time spent on the site, and other usage patterns. This information helps us improve our Services. For more details, see the Google Privacy Policy. You can opt out of Google Analytics by using the Google Analytics Opt-Out Browser Add-on.
Microsoft Clarity: Microsoft Clarity captures data on user interactions with our website, including heatmaps, session replays, and behavioral metrics. This data helps us optimize user experience and improve our Services. For more information, see the Microsoft Privacy Statement.

You can manage your cookie preferences through your browser settings.

6. Data Security

We take appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect information about your usage of the Services. These technologies help us:

Personalize your experience.
Analyze performance and usage.
Serve targeted advertisements (where applicable).

You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Your continued use of the Services after any changes indicates your acceptance of the updated Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: support@bitaic.com